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Articles tagged with "sla"

Service Level Agreements. Who cares?

· Posted in Editorial
More and more people seem to be ever so concerned about the Service Level Agreement. Okay. Actually it’s more like companies, and the people responsible for picking services. If you don’t know, a service level agreement is basically a statement by a company providing a service that their service will be available and usable a certain amount of time. As an example from the CVSDude website: 99.9% Uptime Service Level Agreement (SLA). While all CVS…